OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
170 ratings and 118 comments received in the last 90 days.
11 April 2025
Great friendly service from Callum Ford
08 April 2025
Callum and Will were very welcoming, informative and helpful.
07 April 2025
James Stellas was great!!
07 April 2025
Staff are friendly and approachable. Really lovely atmosphere - very welcoming.
04 April 2025
The customer service was excellent. They went above and beyond to ensure my purchase ran smoothly and even though the collection was delayed, Lee and Will were fantastic in compensating our inconvenience. Friendly and accommodating staff.
04 April 2025
As above
04 April 2025
Car was delivered on time and handover was smooth.
03 April 2025
It's a chaotic process arranging a car sale and yet Callum and his team members did it with such ease
02 April 2025
Callum Ford was a joy to deal with! Extremely knowledgeable and helpful. Nothing was too much to ask. An extremely enjoyable experience. Thanks Callum!
20 April 2025
Easy to book service, staff were very polite, welcoming and knowledgeable.
19 April 2025
Charming service reception staff especially Natasha McGovern
19 April 2025
Whilst my car was in for recall. I was advised I needed a new tyre, That the cord was showing. I changed all my tyres (not at mini) and there was no cord showing on any tyre. Makes me feel that Sytner is not a trust worthy company to deal with.
17 April 2025
Work was done quickly and satisfactory
15 April 2025
Kept informed throughout. Although it would have been good if the rear headrest hadn't been left up. I didn't realise until I went to put the hood down - could have damaged the casing over the hydraulics. It nearly did! Never sent a service video.
12 April 2025
We had a recall for EGR cooler replacement. Everything was explained including the testing period.
12 April 2025
Smooth service as expected
10 April 2025
Great service
10 April 2025
It was great having the car valet as part of the service. Much appreciated
08 April 2025
Very satisfied with whole experience . Easy to arrange and appreciate the car clean .
17 April 2025
Have purchased my 9th new Mini from them, and great service, with Callum Ford getting platinum star rating.