OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
118 ratings and 82 comments received in the last 90 days.
02 October 2025
Great service, efficient and friendly
02 October 2025
Callum was really helpful from the beginning, throughout the collection, and remained in contact throughout the order process and after delivery of my first-ever Mini.
26 September 2025
Callum was very helpful, he gave a full run through all the equipment and explained features and settings available in the HMI menu and steering wheel stalks and buttons.
21 September 2025
Excellent from start to finish
20 September 2025
Very satisfied - great customer service from Oliver Thacker
11 September 2025
The whole experience was great thanks to Callum Ford.
07 September 2025
Excellent handover.
04 September 2025
Totally satisfied. Callum my sales representative made the difference between me purchasing or not. Very kind patient and professional from the day I met him,
04 September 2025
Good customer service
12 October 2025
Great service polite friendly staff
11 October 2025
Just over satisfied with my experience
09 October 2025
Straightforward booking service and did the job quickly and efficiently.
09 October 2025
kept me informed of the progress health check video is always reassuring.
08 October 2025
Very detailed and thorough service excellent work .
08 October 2025
When I've dealt with Stephen Worton or Natasha I've had excellent service. If I've phoned the general Sytner central call centre I do not feel I being listened to or my issues are being handled appropriately.
06 October 2025
Staff were v courteous and helpful.was updated on the progress of work while relaxing with a drink
03 October 2025
Always excellent customer service. My 7th purchase at mini Oldbury.
30 September 2025
Great service
29 September 2025
Steve and the team always provide excellent service well done to the mini team
08 October 2025
Centre staff were fantastic. Kept us 100% informed when we identified an issue and handled it swiftly and to 100% satisfaction