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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
208 ratings and 177 comments received in the last 90 days.
25 October 2026
Good communication and service.
24 October 2026
Excellent service, cannot thank Callum enough for all he did for me
22 October 2026
Absolutely brilliant Callum was amazing and took his time to go threw everything.
22 October 2026
I'm really pleased with the car, Callum was super helpful and approachable and made the experience so easy for me.
20 October 2026
The person that dealt with me was brilliant and very attentive. Had a great experience with receiving my car. Very helpful and polite.
18 October 2026
Although I had to wait longer for delivery than I expected, I was kept informed all of the way by Bryony at Sytners.
13 October 2026
Excellent staff, very friendly and helped me build my dream car
09 October 2026
Really lovely experience. Was guided through options & everything explained clearly. Reece & Bryony were fantastic! New car is fabulous & courtesy car was much appreciated (along with Bryony expertly teaching me how to drive an automatic!)
09 October 2026
Sale man Oliver was excellent with me
08 October 2026
The saleman was really comprehensive in his explanation
05 October 2026
Excellent salesperson. In over 30 years of car ownership I can honestly say that Gary was the best salesperson I have ever dealt with.
04 October 2026
All member of staff were pleasant and attentive.
04 October 2026
Excellent, Bryony was extremely helpful and professional. She was able to answer any questions, even after the sale had gone through.
03 October 2026
Gary was the absolute professional and so knowledgeable about my mini, he gave information that I hadn't even thought to ask.
01 October 2026
Callum Ford was great. Very friendly and helpful.
01 October 2026
Customer service is excellent always personalised to my needs . Clear communications, kept up to date throughout the process of changing my car. The representatives of mini worked hard to find the model I wanted . Love my new red mini thanks
01 October 2026
Bryony was very helpful and nothing was too much trouble. She kept us well informed
30 September 2026
Callum the sales executive who looked after me from start to finish was amazing and a credit to your company
29 September 2026
The process was smooth and easy. Oliver was very patient, knowledgeable, and explained things in a way that was easy to understand.
29 September 2026
Friendly service, felt valued and looked after
29 September 2026
Everyone was so helpful Oliver Thacker was fantastic and Shelly was . Couldn't fault them
29 September 2026
Very satisfied - Bryony was fantastic. Bryony really helped making sure my car was delivered to fit in with my weekend plans as was collecting from Brighton.
27 September 2026
Callum was amazing he helped and supported me all tho it
27 September 2026
Extremely helpful. No question was too small and it never seemed any trouble to Bryony to answer them. She kept me in the loop every step. Even still now, after I've picked the car up, she responds very quickly. Really appreciate it.
27 September 2026
Bryony was absolutely brilliant from the first phone call to book a test drive to collecting the car. Friendly, knowledgeable and helpful.
26 September 2026
I get great service from Sytner Oldbury, and Callum Ford and Shelley looked after me great.
25 September 2026
Callum was super
25 September 2026
Because the men that work at mini went above and beyond for me .
25 September 2026
Callum was absolutely fantastic!
23 September 2026
Wellcome and friendly and helpful
19 September 2026
Excellent service and support from The team
18 September 2026
Responsive sales people. Callum very helpful, listened well and was not pushy.
18 September 2026
From the moment I walked into the showroom and met Bryony I did not feel pressured at all. Bryony explained everything showed me the mini conversatable.
16 September 2026
Good communication from Bryony Raven, we were on holiday but all questions & answers were communicated fast
15 September 2026
Everything was done brilliantly
13 September 2026
Excellent service from the very moment we walked into the Mini showroom
09 September 2026
Really helpful and patient
08 September 2026
Fabulous service from Oliver Very helpful
04 September 2026
Brilliant experience
03 September 2026
Amazing customer service from Callum Ford. Always contactable and helped with the search for my dream car. Always informative and friendly!
29 August 2026
Callum gave excellent customer service. He made the experience enjoyable and easy. Very impressed with the whole garage and facilities. Staff knowledge helped us to choose the right mini for us. Callum is very professional, kind and friendly.
25 August 2026
Callum Ford was very knowledgeable and helpful. Shelly ensured that my finance needs were suitable met. Thanks to both of them for their assistance.
21 August 2026
Good staff knowledge and communication
20 August 2026
Good hospitality Did not feel rushed Premium feel Good professionalism and insights from salesman Callum ford
20 August 2026
Oliver went above and beyond and was extremely helpful throughout the process and kept me informed at all stages.
19 August 2026
Excellent customer service from beginning to end- Bryony at the oldbury branch was so helpful, accommodating and would 100% recommend and go back to her!
18 August 2026
Everything went smoothly and I was dealt with by all in a friendly and efficient manner
18 August 2026
Very professional and friendly advice
11 August 2026
Briony was very helpful explained everything about the car
09 August 2026
Helpful knowledgeable team
09 August 2026
Callum the Sales person was really helpful, didn't put pressure on me
04 August 2026
Gary is amazing. He's so helpful and patient and really listens. He is also not judgemental about monthly budgets. He is the reason I went back to mini to purchase my second one!
02 August 2026
The salesperson Bryony wasn't pushy.
31 July 2026
The staffs are very friendly and helpful they gave me clear advice about the car, so I am satisfied with everything.
31 July 2026
Completely satisfied as there were no issues and the centre's team and atmosphere is always clean and friendly.
25 October 2026
Reece has been very professional in dealing with me as a customer
23 October 2026
Dealt with politely and efficiently.
23 October 2026
Great service
20 October 2026
Very helpful and friendly team , especially Reece
20 October 2026
Reece was very professional and polite My car was finished on time and all the work carried out
20 October 2026
Quick and easy
20 October 2026
Excellent customer service
20 October 2026
Was promised update once my car was being worked on, heard nothing. When asked why on collecting car, was told, rather defensively, he was too busy with other customers to send a WhatsApp. Was also called 'darling' - not happy.
20 October 2026
Flawless. Kept informed throughout.
20 October 2026
All of the staff were brilliant especially Bryony for her amazing customer service and support.
20 October 2026
No issues but not a good car wash
19 October 2026
Was kept upto date well infomed by Reese who is very knowledgeable &did not have to wait very long once the service engine problem & mot were completed
19 October 2026
Very helpful, great service and reasonable prices. My advisor Reece was very helpful and went above and beyond for my time at Mini. Very happy.
18 October 2026
Professional service as usual
18 October 2026
Service was excellent, Reece Maynard handled everything, booking the vehicle in, checking in the vehicle and communicating with the me during the service and upon collecting the vehicle afterwards. His customer service was faultless.
16 October 2026
Reece on the front desk was excellent, great customer service, kept me informed of everything and very efficient.
15 October 2026
Excellent service special mention to Reece.
14 October 2026
Great service
13 October 2026
Excellent prompt service and resolution of issues.
13 October 2026
Friendly and supportive staff.
13 October 2026
Shame the car had a issue, but Mini service and Reece was excellent
13 October 2026
Fantastic salesman Gary. The most polite and helpful car salesman I have dealt with in over 35 years of owning a car.
12 October 2026
Reece was very helpful and informative.
12 October 2026
The whole thing was really great. Reece was brilliant; he deserves a raise, and I say that seriously. Noone has ever been that good in my whole time with Mini, and this is the third one I have had and my wife's second.
11 October 2026
Reece and his team were fantastic. Fully supported and communicated throughout.
11 October 2026
Great service - great communication. Reece was really helpful and I'd like to thank him for his support
11 October 2026
Exceptional customer service.
10 October 2026
Clean, comfortable and staff pleasant
10 October 2026
Reece was extremely professional and provided information at key stages. The technici`an was thorough with the inspection.
10 October 2026
I visited the Mini garage & spoke to a lovely gentleman called Reece & showed him the lights on my car when I put on my engine.The service & kindness he shown me was so nice.I was looked after from the beginning to the end of my experience with him.
10 October 2026
Slight error with not fitting screw in break light case and had to go back the next day for repair
09 October 2026
Polite knowledgeable
08 October 2026
Great service, checked and fitted the part needed really quick.
08 October 2026
Very good service and communication was good too
07 October 2026
Brilliant service. Professional, friendly, straightforward and happy to explain options. I felt supported, confidently guided through the buying procedure and given a fabulous courtesy car over the weekend while things finalised.
06 October 2026
I was attended to by Reece. He was very friendly and polite. My car had to remain longer than expected. He explained what was required and the options open to me. He kept in touch updating me on the progress of the car. It was good to deal with him
06 October 2026
All workk carried out to my satisfaction.
06 October 2026
Reece was great
06 October 2026
Reece was attentive, polite, friendly and helpful
06 October 2026
Excelent service, qualty checks carried out, very informs5ive have been able to rectify and oil problem i was unaware of. Front of house execlent 10/10 custormer service can not fault at all and would highly recomend.
06 October 2026
Customer service was amazing
04 October 2026
He was great in the whole process
03 October 2026
It was a real struggle to book the appointment as the app isn't working. I also haven't received my overall health check, this is now a week later.
01 October 2026
Reece Maynard was extremely polite and helpful on the day .
01 October 2026
Always good at Sytners Mini, Callum Ford always great service, purchased 3 Mini cars from him, and 7 other before.
01 October 2026
Once arrived at the service centre I was greeted with a pleasant manner and talked through exactly what was going to happen regarding the service
01 October 2026
5 stars.Completely satisfied. Very good communication by Service Reception on the day. They kept me updated on the progress of my Mini including the MOT too.
29 September 2026
Clean a pleasant environment, very helpful staff, a lovely job valeting my beloved Mini
28 September 2026
Very satisfied and was communicated with all the time about what was happening
28 September 2026
Gary was attentive but not pushy. Can't stand pushy salesmen.
28 September 2026
Service from Reece during my recent MOT appointment where I had to make changes to work required was spot on
28 September 2026
Reece Maynard has excellent customer service, vwry helpful and informative
27 September 2026
Your employee Reece Maynard was extremely helpful.
26 September 2026
Reece was very helpful and informative about my service and came across very professional. Dan who conducted the service also came across very professional and showed me parts of my car in a way I would understand. I cannot fault Sytner Oldbury!
24 September 2026
Reece Maynard was excellent throughout my time spent at Sytner.
23 September 2026
Sytner Oldbury were very accommodating during my service visit. Great communications prior to & during the service. Everything was explained clearly, indicated service duration was spot on, & the customer facilities were excellent & spotlessly clean.
23 September 2026
I was satisfied but felt issues around finance process we not explained to me, so when i recieved a call, telling me i had to undergo a deep financial review, this came as a shock.
22 September 2026
During the visit I was let down very badly by Mini. I conveyed my concerns to Reece who, I am very pleased to say, has spent the last week liaising with Mini to correct this. Throughout this Reece has been excellent at keeping me informed. Thank you
22 September 2026
Service and reception staff polite and helpful.
21 September 2026
Good knowledgeable customer service from Reece Maynard. All contact and update timing delivered as stated.
21 September 2026
Not every manufacturer is the same! MINI is such an iconic British car iconic brand it deserves a lifelong reputation for not only producing iconic very well made vehicles but being able to sell and maintain each and every vehicle sold.
20 September 2026
Excellent service and informed constantly
18 September 2026
Spoken to Reese, very nice Man very helpful
17 September 2026
From speaking to the lovely lady I got through to in Repairs to the gentleman who came out from Mini Assist to the actual person in charge of my repairs the whole service has been excellent
16 September 2026
Reece Maynard was excellent, welcoming and explained all the process my vehicle would be going through.
15 September 2026
I had a precooked mot appointment for 10 am and deliberately declined the complimentary valet due to time constraints and a important meeting I had at lunchtime Still this appointment took 3.5 hours with very little communication!!
15 September 2026
Nothing that comes to mind could improve it.
15 September 2026
Totally satisfied with the service I always receive from Reece Maynard & all the team at mini Oldbury, always so helpful.aa
15 September 2026
My experience with all the staff at Sytner Oldbury was excellent. Everyone I dealt with was very friendly and very helpful.
15 September 2026
Can't fault.
15 September 2026
Reece was a credit to your team
15 September 2026
I cannot fault my overall experience with Reece the service advisor or the work carried out. However, I was disappointed that the settings in my car together with the radio station had been changed by whoever cleaned it.
14 September 2026
Bryony was amazing. Friendly, professional and responded to queries quickly.
14 September 2026
Very helpful and polite staff
13 September 2026
Kept informed
11 September 2026
Hi I've been bringing my car here for quite a while now and continue to do so because of the excellent service I get.
08 September 2026
Fabulous service from Oliver Explaining everything to me clearly Very helpful
08 September 2026
I was given a courtesy car and an amazing gift on collection
08 September 2026
Very satisfied with the service on the day, but the process of trying to book my car was awful, 3 failed attempts via Whatsapp with nobody responding to me, unable to speak to a member of staff and generally poor customer experience.
07 September 2026
Swift service, and Reece was very welcoming, explained everything well and was very attentive throughout the process from check in to collection. Thank you.
07 September 2026
Service was outstanding
04 September 2026
The service manager was professional and polite. However, there was a half a delay in service
04 September 2026
Everything was straightforward and explained well by the polite staff and the job was completed on time
03 September 2026
Very satisfied with the whole process.
03 September 2026
Reece was a great focal point and very professional
02 September 2026
Reese on reception was excellent, couldn't do enough.
02 September 2026
Staff (Callum Ford) really helpful, informative and always followed up with calls. Couldn't have had better service.
02 September 2026
Friendly, approachable, communicative, thorough and professional
31 August 2026
Customer service precise and all queries dealt with appropriately. Thanks. Richard Booth
30 August 2026
Great customer service from Reece at mini Oldbury branch
29 August 2026
Reece was incredibly helpful and friendly
29 August 2026
Very satisfied. Great staff.
28 August 2026
The personal attention to the needs of the car paid by Reece Maynard.
25 August 2026
Happy with Reece. I purchased my car in October 2025. I'd assume that a quality check of the water tank and windscreen function was checked. Its not reasonable to charge the client for a dirt build up within 10 months. Didn't clean or vacuum car.
24 August 2026
I was impressed by the professionalism shown by Reece. He was so obliging and brilliant at his job.
24 August 2026
Amazing service
23 August 2026
Staff very good, friendly and professional. Excellent
20 August 2026
The car returns were not up to the standard given having own several Mini and BMW. No return call when the car was in repair, so I don't know what the status of the car being repair. After a few days of chasing call, finally someone contacted me.
20 August 2026
Quick ,efficient and professional
20 August 2026
Chris the service man was very efficient
20 August 2026
Staff were excellent but I couldn't sit and wait so had to spend 1 hour in taxis to and from the center for a very simple issue
20 August 2026
Was looked after from start to finish by Reece and Logan. Excellent customer service from both, they are a credit to your company. The reception staff also Polly and the other lady apologises didnt catch her name where so welcoming. Lovely ladies
19 August 2026
Very friendly and professional front of house staff.
19 August 2026
Reece Maynard in Reception was so helpful from start to finish of booking my Mini in for a service, can't thank him enough you definitely have a star in your Reception ??
17 August 2026
They were very friendly and helpful
17 August 2026
I was kept informed at every step by Reece. All work was completed. My car was clean. The space upstairs is great for allowing customers to work while waiting.
17 August 2026
Entire experience was excellent .
17 August 2026
Mohammed was fab. Kept me up to date throughout the processz
16 August 2026
Excellent friendly all round service from all staff involved. Knowledgeable, helpful and patient.
16 August 2026
I was able to wait for the service , the surroundings are good , was able to help myself to a drink and Reece was exceptional keeping me informed
15 August 2026
The person i dealt with was excellent but the car was to be ready at 5pm as they phoned me and it wasn't ready til 5.45pm. it was meant to cleaned and check if the power cable was working which they hadn't done and the mechanics had gone home.
15 August 2026
Excellent service from start to finish
15 August 2026
I had a very great experience overall and sytner oldbury! Chris round was the service agent dealing with my car and kept me updated throughout the entire process! He was excellent!
15 August 2026
Everything was spot on; from the Initial handover in the morning, to collection in the afternoon! I was listened to,and very importantly to me, the interior of my car came back clean. All the work I requested was carried out!
15 August 2026
It was a comfortable wait upstairs at Sytner Mini, Oldbury, while my car was undergoing its MoT test; no shortage of coffee and biscuits, and a service adviser (on this occasion, Reece) at pains to keep me informed of progress.
15 August 2026
I am extremely satisfied with the customer service. The staff Reece is warm, friendly, professional, and highly efficient. He is always helpful and made the whole experience smooth and enjoyable.
06 August 2026
Staff were very friendly and easy to talk to. They were professional and arranged appointments to suit my needs.
04 August 2026
Callam the Sales representative was very helpful without putting pressure on me
04 August 2026
Service was good and Chris was professional
01 August 2026
I find the whole BMW experience a bit frustrating. I am dropping my car off for some work. I just want to leave my keys, I dont want a coffee shop etc. This not critcism of the people, its the process they have to deliver.
31 July 2026
Great customer service. All went smoothly throughout the buying process.
FIND Sytner Oldbury.
Address
- 819 Wolverhampton Road, Oldbury, West Midlands, B68 8DA
Opening Hours
- Mon–Fri:08:00 - 18:30
- Sat:08:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0121 543 4625
Oldbury as well as surrounding areas including Dudley, Birmingham, West Bromwich and Walsall
Address
- 819 Wolverhampton Road, Oldbury, West Midlands, B68 8DA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:00
- Sun:CLOSED
Phone
- 0121 543 4625
Oldbury as well as surrounding areas including Dudley, Birmingham, West Bromwich and Walsall
25 October 2026
Bryony, Oliver, James and Reece were all friendly. I had some issues with my order which was down to mini themselves, not Sytner, of which the above colleagues kept me in touch of progress