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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
190 ratings and 156 comments received in the last 90 days.
01 October 2026
Callum Ford was great. Very friendly and helpful.
01 October 2026
Customer service is excellent always personalised to my needs . Clear communications, kept up to date throughout the process of changing my car. The representatives of mini worked hard to find the model I wanted . Love my new red mini thanks
30 September 2026
Callum the sales executive who looked after me from start to finish was amazing and a credit to your company
29 September 2026
Very satisfied - Bryony was fantastic. Bryony really helped making sure my car was delivered to fit in with my weekend plans as was collecting from Brighton.
29 September 2026
The process was smooth and easy. Oliver was very patient, knowledgeable, and explained things in a way that was easy to understand.
29 September 2026
Everyone was so helpful Oliver Thacker was fantastic and Shelly was . Couldn't fault them
29 September 2026
Friendly service, felt valued and looked after
27 September 2026
Bryony was absolutely brilliant from the first phone call to book a test drive to collecting the car. Friendly, knowledgeable and helpful.
27 September 2026
Callum was amazing he helped and supported me all tho it
27 September 2026
Extremely helpful. No question was too small and it never seemed any trouble to Bryony to answer them. She kept me in the loop every step. Even still now, after I've picked the car up, she responds very quickly. Really appreciate it.
26 September 2026
I get great service from Sytner Oldbury, and Callum Ford and Shelley looked after me great.
25 September 2026
Callum was absolutely fantastic!
25 September 2026
Because the men that work at mini went above and beyond for me .
25 September 2026
Callum was super
23 September 2026
Wellcome and friendly and helpful
19 September 2026
Excellent service and support from The team
18 September 2026
Responsive sales people. Callum very helpful, listened well and was not pushy.
18 September 2026
From the moment I walked into the showroom and met Bryony I did not feel pressured at all. Bryony explained everything showed me the mini conversatable.
16 September 2026
Good communication from Bryony Raven, we were on holiday but all questions & answers were communicated fast
15 September 2026
Everything was done brilliantly
13 September 2026
Excellent service from the very moment we walked into the Mini showroom
09 September 2026
Really helpful and patient
08 September 2026
Fabulous service from Oliver Very helpful
04 September 2026
Brilliant experience
03 September 2026
Amazing customer service from Callum Ford. Always contactable and helped with the search for my dream car. Always informative and friendly!
29 August 2026
Callum gave excellent customer service. He made the experience enjoyable and easy. Very impressed with the whole garage and facilities. Staff knowledge helped us to choose the right mini for us. Callum is very professional, kind and friendly.
25 August 2026
Callum Ford was very knowledgeable and helpful. Shelly ensured that my finance needs were suitable met. Thanks to both of them for their assistance.
21 August 2026
Good staff knowledge and communication
20 August 2026
Oliver went above and beyond and was extremely helpful throughout the process and kept me informed at all stages.
20 August 2026
Good hospitality Did not feel rushed Premium feel Good professionalism and insights from salesman Callum ford
19 August 2026
Excellent customer service from beginning to end- Bryony at the oldbury branch was so helpful, accommodating and would 100% recommend and go back to her!
18 August 2026
Everything went smoothly and I was dealt with by all in a friendly and efficient manner
18 August 2026
Very professional and friendly advice
11 August 2026
Briony was very helpful explained everything about the car
09 August 2026
Callum the Sales person was really helpful, didn't put pressure on me
09 August 2026
Helpful knowledgeable team
04 August 2026
Gary is amazing. He's so helpful and patient and really listens. He is also not judgemental about monthly budgets. He is the reason I went back to mini to purchase my second one!
02 August 2026
The salesperson Bryony wasn't pushy.
31 July 2026
Completely satisfied as there were no issues and the centre's team and atmosphere is always clean and friendly.
31 July 2026
The staffs are very friendly and helpful they gave me clear advice about the car, so I am satisfied with everything.
28 July 2026
Great handover by Oliver- very thorough and very helpful - very pleased
26 July 2026
Brilliant experience from start to finish. Oliver, Shelley and Gary - all 3 were brilliant.
26 July 2026
Callum was very helpful throughout the buying process. Kept us updated throughout. All went smoothly. Very happy with service provided.
21 July 2026
I've been kept fully updated from ordering my car to delivery to me driving it away. No question has felt too much (or silly!) for me to ask as I'm not a car 'nerd'.
18 July 2026
Think his name was oli, fantastic service
11 July 2026
Because everything was explained fully
10 July 2026
Bryony has kept me informed every step of the way from order to delivery. Made me aware of delays. Great sales executive
09 July 2026
Friendly, knowledgeable staff. Great customer service. Regular updates regarding our new vehicle.
01 October 2026
Reece Maynard was extremely polite and helpful on the day .
01 October 2026
5 stars.Completely satisfied. Very good communication by Service Reception on the day. They kept me updated on the progress of my Mini including the MOT too.
01 October 2026
Once arrived at the service centre I was greeted with a pleasant manner and talked through exactly what was going to happen regarding the service
01 October 2026
Always good at Sytners Mini, Callum Ford always great service, purchased 3 Mini cars from him, and 7 other before.
29 September 2026
Clean a pleasant environment, very helpful staff, a lovely job valeting my beloved Mini
28 September 2026
Very satisfied and was communicated with all the time about what was happening
28 September 2026
Gary was attentive but not pushy. Can't stand pushy salesmen.
28 September 2026
Service from Reece during my recent MOT appointment where I had to make changes to work required was spot on
28 September 2026
Reece Maynard has excellent customer service, vwry helpful and informative
27 September 2026
Your employee Reece Maynard was extremely helpful.
26 September 2026
Reece was very helpful and informative about my service and came across very professional. Dan who conducted the service also came across very professional and showed me parts of my car in a way I would understand. I cannot fault Sytner Oldbury!
24 September 2026
Reece Maynard was excellent throughout my time spent at Sytner.
23 September 2026
Sytner Oldbury were very accommodating during my service visit. Great communications prior to & during the service. Everything was explained clearly, indicated service duration was spot on, & the customer facilities were excellent & spotlessly clean.
23 September 2026
I was satisfied but felt issues around finance process we not explained to me, so when i recieved a call, telling me i had to undergo a deep financial review, this came as a shock.
22 September 2026
During the visit I was let down very badly by Mini. I conveyed my concerns to Reece who, I am very pleased to say, has spent the last week liaising with Mini to correct this. Throughout this Reece has been excellent at keeping me informed. Thank you
22 September 2026
Service and reception staff polite and helpful.
21 September 2026
Good knowledgeable customer service from Reece Maynard. All contact and update timing delivered as stated.
21 September 2026
Not every manufacturer is the same! MINI is such an iconic British car iconic brand it deserves a lifelong reputation for not only producing iconic very well made vehicles but being able to sell and maintain each and every vehicle sold.
20 September 2026
Excellent service and informed constantly
18 September 2026
Spoken to Reese, very nice Man very helpful
17 September 2026
From speaking to the lovely lady I got through to in Repairs to the gentleman who came out from Mini Assist to the actual person in charge of my repairs the whole service has been excellent
16 September 2026
Reece Maynard was excellent, welcoming and explained all the process my vehicle would be going through.
15 September 2026
I had a precooked mot appointment for 10 am and deliberately declined the complimentary valet due to time constraints and a important meeting I had at lunchtime Still this appointment took 3.5 hours with very little communication!!
15 September 2026
Nothing that comes to mind could improve it.
15 September 2026
Totally satisfied with the service I always receive from Reece Maynard & all the team at mini Oldbury, always so helpful.aa
15 September 2026
My experience with all the staff at Sytner Oldbury was excellent. Everyone I dealt with was very friendly and very helpful.
15 September 2026
Can't fault.
15 September 2026
Reece was a credit to your team
15 September 2026
I cannot fault my overall experience with Reece the service advisor or the work carried out. However, I was disappointed that the settings in my car together with the radio station had been changed by whoever cleaned it.
14 September 2026
Bryony was amazing. Friendly, professional and responded to queries quickly.
14 September 2026
Very helpful and polite staff
13 September 2026
Kept informed
11 September 2026
Hi I've been bringing my car here for quite a while now and continue to do so because of the excellent service I get.
08 September 2026
Fabulous service from Oliver Explaining everything to me clearly Very helpful
08 September 2026
I was given a courtesy car and an amazing gift on collection
08 September 2026
Very satisfied with the service on the day, but the process of trying to book my car was awful, 3 failed attempts via Whatsapp with nobody responding to me, unable to speak to a member of staff and generally poor customer experience.
07 September 2026
Swift service, and Reece was very welcoming, explained everything well and was very attentive throughout the process from check in to collection. Thank you.
07 September 2026
Service was outstanding
04 September 2026
The service manager was professional and polite. However, there was a half a delay in service
04 September 2026
Everything was straightforward and explained well by the polite staff and the job was completed on time
03 September 2026
Very satisfied with the whole process.
03 September 2026
Reece was a great focal point and very professional
02 September 2026
Reese on reception was excellent, couldn't do enough.
02 September 2026
Staff (Callum Ford) really helpful, informative and always followed up with calls. Couldn't have had better service.
02 September 2026
Friendly, approachable, communicative, thorough and professional
31 August 2026
Customer service precise and all queries dealt with appropriately. Thanks. Richard Booth
30 August 2026
Great customer service from Reece at mini Oldbury branch
29 August 2026
Very satisfied. Great staff.
29 August 2026
Reece was incredibly helpful and friendly
28 August 2026
The personal attention to the needs of the car paid by Reece Maynard.
25 August 2026
Happy with Reece. I purchased my car in October 2025. I'd assume that a quality check of the water tank and windscreen function was checked. Its not reasonable to charge the client for a dirt build up within 10 months. Didn't clean or vacuum car.
24 August 2026
Amazing service
24 August 2026
I was impressed by the professionalism shown by Reece. He was so obliging and brilliant at his job.
23 August 2026
Staff very good, friendly and professional. Excellent
20 August 2026
Quick ,efficient and professional
20 August 2026
The car returns were not up to the standard given having own several Mini and BMW. No return call when the car was in repair, so I don't know what the status of the car being repair. After a few days of chasing call, finally someone contacted me.
20 August 2026
Staff were excellent but I couldn't sit and wait so had to spend 1 hour in taxis to and from the center for a very simple issue
20 August 2026
Was looked after from start to finish by Reece and Logan. Excellent customer service from both, they are a credit to your company. The reception staff also Polly and the other lady apologises didnt catch her name where so welcoming. Lovely ladies
20 August 2026
Chris the service man was very efficient
19 August 2026
Reece Maynard in Reception was so helpful from start to finish of booking my Mini in for a service, can't thank him enough you definitely have a star in your Reception ??
19 August 2026
Very friendly and professional front of house staff.
17 August 2026
Entire experience was excellent .
17 August 2026
Mohammed was fab. Kept me up to date throughout the processz
17 August 2026
I was kept informed at every step by Reece. All work was completed. My car was clean. The space upstairs is great for allowing customers to work while waiting.
17 August 2026
They were very friendly and helpful
16 August 2026
I was able to wait for the service , the surroundings are good , was able to help myself to a drink and Reece was exceptional keeping me informed
16 August 2026
Excellent friendly all round service from all staff involved. Knowledgeable, helpful and patient.
15 August 2026
The person i dealt with was excellent but the car was to be ready at 5pm as they phoned me and it wasn't ready til 5.45pm. it was meant to cleaned and check if the power cable was working which they hadn't done and the mechanics had gone home.
15 August 2026
I had a very great experience overall and sytner oldbury! Chris round was the service agent dealing with my car and kept me updated throughout the entire process! He was excellent!
15 August 2026
It was a comfortable wait upstairs at Sytner Mini, Oldbury, while my car was undergoing its MoT test; no shortage of coffee and biscuits, and a service adviser (on this occasion, Reece) at pains to keep me informed of progress.
15 August 2026
Excellent service from start to finish
15 August 2026
Everything was spot on; from the Initial handover in the morning, to collection in the afternoon! I was listened to,and very importantly to me, the interior of my car came back clean. All the work I requested was carried out!
15 August 2026
I am extremely satisfied with the customer service. The staff Reece is warm, friendly, professional, and highly efficient. He is always helpful and made the whole experience smooth and enjoyable.
06 August 2026
Staff were very friendly and easy to talk to. They were professional and arranged appointments to suit my needs.
04 August 2026
Callam the Sales representative was very helpful without putting pressure on me
04 August 2026
Service was good and Chris was professional
01 August 2026
I find the whole BMW experience a bit frustrating. I am dropping my car off for some work. I just want to leave my keys, I dont want a coffee shop etc. This not critcism of the people, its the process they have to deliver.
31 July 2026
Great customer service. All went smoothly throughout the buying process.
29 July 2026
Good communication and friendly service.
29 July 2026
Surprised that you didn't top up screen washer fluid ?
29 July 2026
Always kept updated and everyone was very helpful
29 July 2026
The problem was sorted by competent staff and engineers
29 July 2026
Seen promptly. Work completed in good time. Advisor explained all work required
29 July 2026
I was completely satisfied with my visit to Sytner Oldbury. Stephen in service goes above and beyond to give good service. Asset to the team.
29 July 2026
Very friendly staff
28 July 2026
Remembered to replace the dust caps and overall Chris and reception were very helpful.
27 July 2026
Chris was very friendly and knowledgeable taking time to explain Processes with service also explaining next service Also your ladies on reception were very friendly and professional
26 July 2026
Great service and attention to detail.
25 July 2026
Good service ,has always
24 July 2026
The on the day went above to try and get my car serviced quickly and keep me updated considering I had child pick ups to do also
24 July 2026
Always very helpful
19 July 2026
Beginning to end . Superb service
17 July 2026
The customer service was brilliant and the conversation was flowing. I was shown multiple car choices and was even listened to quite clearly to ensure that I walked away with the right upgrade.
17 July 2026
Ready for vehicle
16 July 2026
Good communication and everything as expected.
14 July 2026
Booking and reception were good. Vehicle was washed outside and dirty inside.The valet team should have the courtesy to clean the car inside which they didn't bother to.
14 July 2026
Customer service from all involved was excellent.
13 July 2026
Good, not as good as when mini service department was run from mini. I chose to work from mini as it was quieter. Didn't get informed I could have a drink. I asked for quote to repair alloy which never came and windows dirty streak after wash
12 July 2026
Out in of the many members of staff I spoke to which was around 14 people I finally got done the work that my car required, after losing my car for 4 days following it being dropped to the Sytner Garage in Oldbury.
12 July 2026
Excellent service. Friendly and couldn't do enough to make sure my car was sorted.
12 July 2026
Very happy with the service
12 July 2026
All good thanks, found me a good deal as far as I'm concerned, friendly down to the earth sales team not the smarmy salesman I've experienced in the past.
12 July 2026
Both the lady on reception who greeted us and the man who dealt with our service (think his name was Jordan?) gave outstanding customer service
12 July 2026
Really professional staff and service. The chap who looked after me was brilliant - can't remember his name (Logan?) family from Malawi.
12 July 2026
Very nice young man looked after me
12 July 2026
Not satisfied at all. We have had 4 cars from yourselves and only made one claim you told us to make and it ended up costing me money
09 July 2026
Offer to repair my car at no cost to me was REALLY appreciated - THANK YOU. Steve at mini Oldbury was really helpful and informative as was Bart the technician when he breifly came out to check something on vehicle; his insight was really appreciated
FIND Sytner Oldbury.
Address
- 819 Wolverhampton Road, Oldbury, West Midlands, B68 8DA
Opening Hours
- Mon–Fri:08:00 - 18:30
- Sat:08:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0121 543 4625
Oldbury as well as surrounding areas including Dudley, Birmingham, West Bromwich and Walsall
Address
- 819 Wolverhampton Road, Oldbury, West Midlands, B68 8DA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:00
- Sun:CLOSED
Phone
- 0121 543 4625
Oldbury as well as surrounding areas including Dudley, Birmingham, West Bromwich and Walsall
01 October 2026
Bryony was very helpful and nothing was too much trouble. She kept us well informed