I was contacted by Ben prior to the service. I was taken through the service arrangements on the morning of the service and contacted by him again following the service, to ensure I was satisfied with work undertaken. I also received a video.
First class service car was ready on time also had a clean inside and out staff where very friendly and helpful.Ben Rollings also sent me a video of the Health check on the car which I thought was really good
I had a waiting appointment for a service and MOT so waa in the dealership for 3 hours which i had been warned about. The customer seating is not adequate for this duration as the chairs while in the MINI house style are not at all comfortable.
Waiting time, no information given to me on the price change of the tyre. No emails sent from anyone to say that my TLC package has ended. Feel your communication with your loyal customers who have their vehicle done by your self on regular is poor
No hassle did everything for me
Great service
Friendly staff. Pleasant environment. Happy with vehicle and work completed. Pricing and service packs are transparent.
Everything about the service was fine, I just found it expensive
See above. Completely wasted whole morning-& my time is precious- & fuel travelling to Oldbury
Pretty happy with the check. Only thing is the brakes were checked and were said to still be safe, however, the car's countdown clock for the brakes wasn't adjusted or noted to me so every time I start the car at the moment, a warning is on.
I asked if I could talk to someone about the issues with my car after my health check. I was told that I would receive a phone call the following Monday. I have since had no call back on the issues with my car, it had been almost 3/4 weeks.
As above really trouble free purchase from thoroughly nice people
All members of staff are great
Good customer service
Good detail in what they do
I was given little information about how long my car was needed for repairs. When I brought my car in my car was kept all day and staff were not prepared to give me a car for the day. I had to persuade the reception staff to sort a car out for me.
As above
Staff approachable and friendly
Excellent staff and mini manager Will Ayres goes the extra mile
Sorted my issue quickly, was kept updated each step of the way and received a video showing the work
Customer service is second to none.
Service plan was fine, tried to up sell brake pads when didn't need replacing
No problems
Always friendly and helpful. I think it was Ben that dealt with my car and he was very professional.
As above staff are always friendly, I am always satisfied with the service I receive and never feel like I'm being fobbed off
Helpful and friendly staff
Service excellent price a little expensive
Quick & easy
Led me through the process and kept me informed
Because I did
Cheerful people, eager so please
Great - kept informed and sent video, and courtesy car sorted
Mot all done well I was asked if I would like it cleaned an vacuumed it looked like it was only wiped aa still very dirty outside
Excellent service
I like the fact that the service can be done on a Saturday while you wait, tea and coffee is there to enjoy also. I like the fact you are sent a video from the mechanic who has carried out the work.
Was updated all the way through process.
Friendly staff, prompt service.
Professional service; everyone was really friendly.
Everything went very smoothly and my car was in tip top condition
The experience i received from your sales person was nothing I have received from any other car dealer
Fantastic service and had the car I wanted within a week.
Excellent by Sytner Oldbury
Jordan and the rest of the team very welcoming and knowledgeable.
Easily booked in and excess explained well.
All questions answered and all staff very polite.
polite professional and reached my expectations
As above I cannot fault the device provided
Got the Job done in good time
The team were very helpful as I've stated above
Efficient. Professional.