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Customer Reviews.

service

5

I was contacted by Ben prior to the service. I was taken through the service arrangements on the morning of the service and contacted by him again following the service, to ensure I was satisfied with work undertaken. I also received a video.

15 August 2019

service

5

First class service car was ready on time also had a clean inside and out staff where very friendly and helpful.Ben Rollings also sent me a video of the Health check on the car which I thought was really good

15 August 2019

service

4

I had a waiting appointment for a service and MOT so waa in the dealership for 3 hours which i had been warned about. The customer seating is not adequate for this duration as the chairs while in the MINI house style are not at all comfortable.

15 August 2019

service

2

Waiting time, no information given to me on the price change of the tyre. No emails sent from anyone to say that my TLC package has ended. Feel your communication with your loyal customers who have their vehicle done by your self on regular is poor

10 August 2019

service

5

No hassle did everything for me

09 August 2019

service

5

Great service

06 August 2019

service

5

Friendly staff. Pleasant environment. Happy with vehicle and work completed. Pricing and service packs are transparent.

04 August 2019

service

3

Everything about the service was fine, I just found it expensive

03 August 2019

service

1

See above. Completely wasted whole morning-& my time is precious- & fuel travelling to Oldbury

02 August 2019

service

4.5

Pretty happy with the check. Only thing is the brakes were checked and were said to still be safe, however, the car's countdown clock for the brakes wasn't adjusted or noted to me so every time I start the car at the moment, a warning is on.

01 August 2019

service

2

I asked if I could talk to someone about the issues with my car after my health check. I was told that I would receive a phone call the following Monday. I have since had no call back on the issues with my car, it had been almost 3/4 weeks.

01 August 2019

sales

5

As above really trouble free purchase from thoroughly nice people

30 July 2019

service

5

All members of staff are great

30 July 2019

service

5

Good customer service

30 July 2019

service

5

Good detail in what they do

30 July 2019

service

4

I was given little information about how long my car was needed for repairs. When I brought my car in my car was kept all day and staff were not prepared to give me a car for the day. I had to persuade the reception staff to sort a car out for me.

29 July 2019

service

1

As above

28 July 2019

service

5

Staff approachable and friendly

27 July 2019

service

5

Excellent staff and mini manager Will Ayres goes the extra mile

27 July 2019

service

5

Sorted my issue quickly, was kept updated each step of the way and received a video showing the work

24 July 2019

service

5

Customer service is second to none.

23 July 2019

service

3

Service plan was fine, tried to up sell brake pads when didn't need replacing

22 July 2019

service

5

No problems

22 July 2019

service

5

Always friendly and helpful. I think it was Ben that dealt with my car and he was very professional.

21 July 2019

service

5

As above staff are always friendly, I am always satisfied with the service I receive and never feel like I'm being fobbed off

20 July 2019

sales

5

Helpful and friendly staff

18 July 2019

service

4.5

Service excellent price a little expensive

17 July 2019

sales

5

Quick & easy

16 July 2019

service

4

Led me through the process and kept me informed

15 July 2019

sales

5

Because I did

13 July 2019

service

4

Cheerful people, eager so please

11 July 2019

service

5

Great - kept informed and sent video, and courtesy car sorted

10 July 2019

service

4

Mot all done well I was asked if I would like it cleaned an vacuumed it looked like it was only wiped aa still very dirty outside

09 July 2019

sales

5

Excellent service

09 July 2019

service

5

I like the fact that the service can be done on a Saturday while you wait, tea and coffee is there to enjoy also. I like the fact you are sent a video from the mechanic who has carried out the work.

09 July 2019

sales

5

Was updated all the way through process.

09 July 2019

service

5

Friendly staff, prompt service.

08 July 2019

sales

5

Professional service; everyone was really friendly.

07 July 2019

service

5

Everything went very smoothly and my car was in tip top condition

07 July 2019

sales

5

The experience i received from your sales person was nothing I have received from any other car dealer

06 July 2019

sales

5

Fantastic service and had the car I wanted within a week.

06 July 2019

sales

5

Excellent by Sytner Oldbury

04 July 2019

sales

5

Jordan and the rest of the team very welcoming and knowledgeable.

04 July 2019

service

5

Easily booked in and excess explained well.

04 July 2019

service

5

All questions answered and all staff very polite.

04 July 2019

service

5

polite professional and reached my expectations

03 July 2019

service

5

As above I cannot fault the device provided

03 July 2019

service

5

Got the Job done in good time

02 July 2019

service

5

The team were very helpful as I've stated above

01 July 2019

service

5

Efficient. Professional.