Lisa is the best

My MINI guy was excellent.He explained me everything what I needed to know, he showed me everything and he was very helpful. From our first call phone to the end he was very kind to me and friendly. Thank you Mr. Arfan Mirza-MINI Oldbury Love my car

it was fine

Gary Matthews at Oldbury mini sytner was fantastic, kept me informed on progress of new car, explained everything, communication was brilliant and nothing was any trouble and always got back in touch with me if I had any queries before/after purchase

From the moment we stepped onto the showroom carpark, we were impressed with the knowledge, options, test drive and information given. We were kept well informed from order to collection.

If I hadn't of asked my service history book would have not been completed. I need to go back as the oil was meant to have been checked but the warning light came on later the afternoon.

Took my car in for a service and my car was damaged. I had to take time off work to take and pick my car up to be repaired.

Again Christian Chapman was extremely helpful

I felt prices were excessive and had to wait until the very last car to be ready. Car wasn't washed/valeted as detailed on website

Weekly updates

They did a great Job on my car, to the time i was told in the morning.

Service department organised gave clear commutation listened and ensure my service went smoothly and I was able to collect the car at the time I needed to

Due to the empty promise of a complimentary wash.

Excellent experience

Work took two days instead of one

Accommodated us even though we were not originally booked for a waiting appointment

Brilliant service and love my mini to bits

When I booked the MOT and service I booked a mini valet which was not done. In fairness, this was drawn to my attention and I was not charged. However, my car was at Sytner's for over 6 hours and I was somewhat disappointed

Pretty good overall, couple of contact niggles but mostly very good

I liked the service provided, especially the update about the mot and visual clip .

no problems, would have liked the car back sooner but it was a fairly big job so.....

The team tried and successfully gave me a good deal

Not happy with the service here

E2 ASA is my reg

Satisfied with the service, but showroom was too cold with the air con to be sat there for 3 hours

The car is running great. I didn't expect the video showing the underneath of the car. Plus, the car was washed!! Very pleased.

Overall very happy with the staff who dealt with me on the day. Less happy that a dealership sticker appeared in my back window.

Mark has been brilliant and very very helpful.

My Mini was bought in, I had a courtesy mini to drive home in and my Mr Grey was all ready to collect the same day.

Excellent and attentive service from Mark Taylor, Oldbury

Excellent service

From the test drive all the way to collection, Lisa was an excellent sales person, friendly, informative and made the whole process stress free

easy to deal with, no surprises.

No damage to my car this time

I was kept informed, by the same person throughout. Just very good service.

Work was done while I waited as promised.

Car in for it's annual MOT. Staff are great. Car comes back gleaming and I get a courtesy call when I need to collect. Love the MOT video where the Technician points out what you need to keep a eye out for in the upcoming months ... great idea!

My car was felt with quicky and efficiently, despite a far few problems

Ben was extremely helpful

A

Sales staff very helpful at all times

Efficient service department

First class service car was ready on time also had a clean inside and out staff where very friendly and helpful.Ben Rollings also sent me a video of the Health check on the car which I thought was really good

I was contacted by Ben prior to the service. I was taken through the service arrangements on the morning of the service and contacted by him again following the service, to ensure I was satisfied with work undertaken. I also received a video.

I had a waiting appointment for a service and MOT so waa in the dealership for 3 hours which i had been warned about. The customer seating is not adequate for this duration as the chairs while in the MINI house style are not at all comfortable.

Waiting time, no information given to me on the price change of the tyre. No emails sent from anyone to say that my TLC package has ended. Feel your communication with your loyal customers who have their vehicle done by your self on regular is poor

No hassle did everything for me

Great service

Friendly staff. Pleasant environment. Happy with vehicle and work completed. Pricing and service packs are transparent.

Everything about the service was fine, I just found it expensive