Despite the pandemic the precautions taken in store were spot on. We were well looked after and offered various refreshments throughout.

Car collected from my house and returned fully serviced the same day.

Amazing service, Gary kept me informed throughout He was always happy to help and answer my questions. I even had the privilege of loaning a mini until mine was ready for delivery. Thank you so much Mini center Oldbury

Dan knew the spec I was looking for and suggested he may have the right MINI Electric 3 that I may be interested in, all the staff were fabulous at Oldbury offering advice and tips on EV ownership and made the whole process very straightforward.

because we were very satisfied

Excellent service

Service team went above and beyond to rectify a warranty issue on the vehicle chromework, ensuring that the full job was completed (including a valeter to polish the car saving me a return visit despite the covid resource challenges). Thank you!

Great service from start to finish

Our Sales Executive Gary went through clearly the ordering process, useful information about home charge points & covered all our questions. Regular communications by email & courtesy phone calls by Gary were excellent & we really felt valued.

very quick efficient service nothing was to much trouble , excellent staff on the service desk

Mini's willingness to compromise to resolve issues

The staff always friendly, welcoming and helpful

Friendly staff and outstanding customer service. I felt valued as a customer and had personalised service.

The staff at Sytner Oldbury were great. Reece dealt with my sale and transfer, very friendly and professional ??

Was kept informed all the way from start to got my car

Easy and simple

My wife and I were very impressed with the assistance given to us from Mr Mark Taylor, he was very helpful in us making our final decision to purchase a Cooper S Convertible automatic in black. Well pleased.

Very attentive and polite

Excellent.

Did well during difficult times

very pleased the way I was treated

Quick & easy & efficient

Love dealing With Mini Natascha was very attentive and sorted my issue out promptly and was a pleasure to deal with

I like the video showing me the health check.

Very professional service

Fab service, great communication and customer care was brilliant

Loved every second. They kindly gave me a big reveal which made me feel amazing and was able to take photos and videos to record the special moment.

always made to feel welcome. Both service and sales staff are easy to talk to and make you feel important.

Given the current circumstances, the service was fine.

Thorough investigation of my concern and repaired under warranty.

The staff took time to explain things to me without rushing me and I am pleased to say they solved a little problem for me with no trouble

Yes, was satisfied with the service. The only reason I didn't mark it completely satisfied is the health check video you could not hear the commentary at all.

See above

The service team at Sytner Oldbury were excellent, going above and beyond to service my mini and even provided a paint stick free of charge - Excellent, thanks to the team!

car not washed as it usually is

My car was in for an MoT, with a 9.00am appointment. It remained unattended on the forecourt for a good 50 minutes before someone drove it away for testing. Why have an appointment system, if it is not going to be adhered to? It was a long wait.

Friendly and profesdional

Gary Matthews, salesperson at Sytner Mini Oldbury, was attentive, knowledgeable and polite during both our visits. He explained all features to us and even sent us a video of how to use features on our actual car before we picked it up .

Very efficient

Handover was excellent

Car was waiting for us showed us how everything works no problems at all excellent experience.

At each stage in the process everything was handled efficiently with all questions answered. Great customer service by Jordan.

Helpful kind nothing to complain about

Delivery was sped up on request and I was able to get my mini sooner than expected.

Work carried out to a first class standard with no hassle exception very clean with tea or coffee if you wanted it.

Comprehensive service

It was easy and seamless

Natasha is so helpful

Again it was quick and simple. Nothing was too much trouble and everything was explained in detail. Even where to find things in the car and showed what buttons did what (not being a very technical person, this helped me a lot).

Efficient process from beginning to end