I was previously disappointed with the after sales service and was thinking of changing to another brand. I spoke with mark Taylor and he renewed my faith/loyalty to mini.

Felt listened to and appreciated as a customer. Efficient, professional and pleasant attitude from all concerned.

All good

As stated above, we require the service to be carried out as booked and as part of the service plan.

Ben was brilliant dealing with my vehicle. He kept me up to date and liaised with Peter vardy where the vehicle was purchased on to resolve the issues I had with the vehicle.

First class service .from the car letting syntner know it needed a service to Oldbury synter sorting it all out and making it a great experience.

Sytner Oldbury are a quality dealership and Christian an ambassador for the brand

Efficient, helpful, informative.

Have been using Mini Oldbury for many years and never had a problem

Excellent service and collection of car was on time as promised

fairly expensive but on a par with main dealer prices. Would have thought checking tyre pressures came with a service at this price.

Told it was only going to take 2hours took nearly a week to get it back

Staff were friendly and very helpful

The team has been brilliant!

Very satisfied because the whole experience was fantastic. Jordan Scriven was so informative, patient, very helpful, honest, easy to understand and very knowledgeable about the cars. The car was delivered on time.

Service is consistently good and professional

The sale ex Lisa Cutler was relaxed friendly and helpful

The staff were very knowledgeable and friendly . Arfan who looked after us was excellent and very professional.

Lovely new car delivered quickly friendly attentive staff Great specifiaction

first mini I have brought and the expertise of the staff were excellent

Car had not been cleaned very well

Everything went to plan.

The actual service on my car was good. As expected, the service was carried out and my car was cleaned.

Christian Chapman took care of all my needs and went through everything with me on collecting my mini showing me all the spec of the car

Helped with all the paperwork

Helpful and friendly

I had great service, friendly staff, nice waiting area and lovely to have coffee too. Particularly great to have a nice clean car afterwards

Polite start who made sure I was well informed and up to date. Made the whole experience easy.

Good customer service. Use of courtesy car.

Smooth process

Because it was sorted

It took longer than anticipated but that seems to be standard time limit

Friendly & efficient

Lisa Cutler was very helpful and always kept me informed.

Mark made the whole process easy, stess free and enjoyable

Very professional stuff

I was looked after well and and the experience was good. I would like to thank Ben Rollings for his help.

helpful knowledgeable staff

Very happy with my new Mini and the service I received along the way

Professional service and staff were excellent. Car did not come back particularly clean

When we decided to buy a new car, we did not even think of buying a Mini. However after a local Sytner garage borrowed us a Mini for a few days, we realised that it was something that suited us. We previously had a BMW, so we have had a baby BMW.

I was kept informed all the way along via my sales guy - Dan Booth

Rapid attention

Done within a good time frame.

Gary was excellent he made buying a new mini a special experience

Poor customer service they seem to only care about selling a new car. My car went in 6 months ago for a steering problem and I was accused of someone trying to steal a bolt off my car. They were not bothered the car was dangerous

Lisa Cutler kept us in the loop from the time she took over our purchase. She made the whole experience enjoyable.

Car was washed and hoovered. The video that is part of the service is very helpful.

I was able to wait while the car was being serviced which minimised the impact on my day

It wasn't a service